Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
This Customer Service bundle includes Phone Etiquette, Complaint Resolution and general customer service skills that are important for the workplace.
This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, PowerPoint presentations, teacher notes, paper based quiz, roleplay cards and message pad template.
Topics Included:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
The 7 P’s of Call Handling Excellence
Polite phrases to use within your telephone conversations
Telephone Etiquette Quiz
Roleplay Activities
Customer Complaints resolution (TACTICS)
This 16 page resource looks at different forms of communication and their application in the workforce. It is an interactive lesson that looks at passive, aggressive, assertive and indirect behaviours. There is opportunity for pair work and group work activities and discussion that explores the best way to handle situations.
Two workbooks are provided. One for students to work through either paper based or digitally on Word, and a Teacher workbook that contains answers.
I have used this with small groups of learners and it has been very well received. The session concludes with students carrying out roleplay activities.
Your students will enjoy the challenge of this fun and educational quiz on Conflict Resolution and Management. You will enjoy the fact that it is self marking and no prep at all!
This Conflict Resolution Quiz contains 20 questions that are self marking. The questions are either multi-choice or True / False scenarios. It can be used as a revision after completing units on Conflict Management training, or as a stand alone resource to see how much your learners know about the topic.
Questions relate to the following:
Conflict Management Definition
Conflict Management Styles
Conflict Resolution
Empathy
Emotions
Body Language (gestures, eye contact, posture)
General best practice
If you have any questions about this resource please contact me at workplacetutorab@gmail.com.
Do you need a fun and engaging resource that will get your students thinking about PPE and Health and Safety in general? This fits the bill!
The objective of this game is to be the first player to be fully kitted up with the correct PPE (Personal Protective Equipment) and ready to work. E.g. they have all the items written on their list that they need.
Each player needs a sheet of paper and a pen to write their list of PPE – Personal Protective Equipment. The only other item needed is a dice.
The resource contains a word document and a power point presentation to display the game instructions to the class. Alternatively, they could be written on whiteboard or printed out. This game is best played in small groups.
Lesson Starter / Warmup
Start the lesson with a fun dice game focussing on Personal Protective Equipment.
Move on to a mix and match group activity exploring common words taken from H&S Policies .
Then use the interactive digital challenge with questions to uncover an image. (competitive and fun for pairs and teams).
Ensure learners know about the forms to use in the workplace and when to use them with the Workplace Incident / Accident / Near Miss lesson and the Template to be filled in when an incident occurs.
Finish off with a fun crossword puzzle that reinforces the same words learnt previously.
Lots of room for discussion in these topics.
Are you looking for Communication skills digital notebooks that will keep your students engaged, busy and learning. These interactive Notebooks cover Time Management, Assertiveness, Conflict Resolution and can be used for Distance Learning. There is absolutely no Preparation for the teacher! Simply assign and let them get to work either individually or in pairs or groups.
Within the Slide view students can access navigational tabs so that they can move through topics with ease. They then type directly into the Notebook to respond to various tasks and challenges.
There are 3 notebooks in this bundle (Time Management, Assertiveness, and Conflict Resolution skills).
Conflict Resolution Notebook includes:
Definition of Conflict Resolution
Key facts relating to Conflict Resolution
Conflict Resolution Behaviour Styles (Accommodating, Avoiding, etc)
Conflict Challenge 1 - Video
Conflict Challenge 2 - Scenario
Conflict Challenge 3 - Scenario
Google Forms quiz on Conflict Management
Assertive Skills Notebook includes:
Definition of Assertiveness
Behaviour Types (Aggressive, Assertive, Passive
Confidence
The Power of I Statements
Barriers to Communication
The 3 C’s
Additional Strategies (Fogging, Saying No, Broken Record Technique)
Google Forms quiz on Time Management
Time Management Topics include:
Definition of Time Management
Benefits of Time Management
Identifying and Managing Time Wasters
Steven Covey Time Management Matrix
4 D Model
Procrastination – ways to tackle this
Pomodoro Method of Task Completion
Google Forms quiz on Time Management
Learning and Assessment Methods:
Reading
Writing
Internet Research
Drag and Drop
YouTube video review
Question and Answer
Google Forms Quiz
You will need internet access and a Google Account (gmail) to use this product. If you don’t have one it is free!
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Students love working their way through these interactive, fun Google Slides Notebooks. This interactive Notebook can be used for Distance Learning. There is absolutely no Preparation for the teacher!
Within the Slide view students can access navigational tabs so that they can move through topics with ease. They then type directly into the Notebook to respond to various tasks and challenges.
The Topics include:
Definition of Time Management
Benefits of Time Management
Identifying and Managing Time Wasters
Steven Covey Time Management Matrix
4 D Model
Procrastination – ways to tackle this
Pomodoro Method of Task Completion
Google Forms quiz on Time Management
Learning and Assessment Methods:
Reading
Writing
Internet Research
Drag and Drop
YouTube video review
Question and Answer
Google Forms Quiz
Students love working their way through these interactive, fun Google Slides Notebooks. This interactive Notebook can be used for Distance Learning. There is absolutely no Preparation for the teacher! Simply assign and let them get to work either individually or in pairs or groups.
Within the Slide view students can access navigational tabs so that they can move through topics with ease. They then type directly into the Notebook to respond to various tasks and challenges.
The Topics include:
Definition of Conflict Resolution
Key facts relating to Conflict Resolution
Conflict Resolution Behaviour Styles (Accommodating, Avoiding, etc)
Conflict Challenge 1 - Video
Conflict Challenge 2 - Scenario
Conflict Challenge 3 - Scenario
Google Forms quiz on Time Management
Learning and Assessment Methods:
Reading
Writing
Internet Research
Drag and Drop
YouTube video review
Question and Answer
Google Forms Quiz
You will need internet access and a Google Account (gmail) to use this product. If you don’t have one it is free!
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
Do your students ever struggle with getting started on a project or task through lack of ideas? This resource is just what you need when you want to get your students thinking. The technique of brainstorming can be used to solve problems or come up with new ideas.
In this product:
Brainstorming PowerPoint which takes you through the steps (editable)
Printable and Digital Templates for students to use
Brainstorm infographic
Brainstorm Poster
The format provided is both printable and editable, meaning that if teaching virtually, you can have learners type directly into the pdf without any further software required.
There are rules that need to be followed for you to facilitate a successful brain storming session. These are also included and should be reviewed at the start of the session.
If you have any questions about this resource please contact me at resourcecreator1@gmail.com.
This resource is for those that are wanting to improve their vocabulary skills around Health and Safety. Often the words in policies and documentation are not clear and straightforward. This is a fun way to learn. Can be used as a lesson starter, or as a review at the end of the lesson (exit ticket).
These flash cards can be used individually, with pairs, teams or groups of learners.
Teams compete to find the correct word that is a best fit for the definitions. Ask them to write 1-12 or 1-4 on a piece of paper or device. If you have less time use the slides that contain 4 words only.
Time learners and ask them to write their answers down for their pair, team or group.
Once the time is up, click on each square to reveal the correct answer. (answers may differ and this provides an good opportunity for discussion – however to get a point, the team must have the word that is listed on the screen).
Tally up the correct results to find a winner!
Please leave a review once you have downloaded and used this product. When you have done that you may choose one FREE resource from my shop. Seek link below:
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
This guide is a handy reference to print out and keep by your computer for ease of use while navigating the basics of your computer. It is produced by Customguide.
Increase your productivity by printing out and learning some really handy short cut keys.
This resource contains 3 pages of shortcut keys and commands in a pdf and word format in case you want to edit it. E.g. you could delete the ones that you know you won't use and then print out the really useful shortcuts.
One of the most common gripes within the workplace is time wasted on Meetings. The first step to working on this is to define what a successful meeting looks like for your team. This brainstorming template is a starting point.
Follow me for updates as I'll soon be putting up a full lesson on all you need to know about running a successful meeting.
Meanwhile, please feel free to use this template. Hand it out at your next unruly meeting and see what ideas people come up with. When initiating change it is important to get buy in from all team members. Using this template will greatly assist with this.
Please leave me a review :-) It would be much appreciated.
This resource has been created for those that have been used to using a PC and now find themselves in front of an Apple Mac computer. It can be incredibly frustrating to make the switch. By referring to this table you will find it a lot easier and in no time at all you will have mastered the new short cuts keys that will save you time and increase your productivity! Print it out and have it close to your desk for the first couple of weeks.
This is a powerpoint presentation that has been created for English learners to identify words about work. This would form part of a lesson on the topic of work and jobs. There are pictures on each slide along with a notes area that shows the phonemic pronunciation of the word as well as where the stress should be. The facilitator should elicit the word from the students and then practice saying it as a group and individually.
This resource is a worksheet that contains a list of Word shortcut keys from Ctrl A to Ctrl Z. Learners fill out the worksheet to the best of their ability either individually or as a group exercise.
An answer sheet is provided. They can then go and try out all the shortcuts for themselves.
This step by step document takes you through how to insert a YouTube Video into a Word document. This can be useful when you don't want to use a 'link.' It can make your Word document much more interactive.
Delegation is a skill that needs to be mastered and practiced to ensure successful results.
This 9 step process in the form of a handout goes through all the steps to ensure that you are delegating tasks to the right people so that you will get successful outcomes.
Use it to refer to next time you need to delegate a task, and watch your success rate soar!
A QR Code is a two dimensional bar code designed to link paper or signs to the Internet. QR stands for Quick Response. Using a QR reader, you can link to a website, trigger a phone call, go to a blog, an email address and so on.
This is a one page instruction on how to use and view QR codes.
