Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
This bundle has some great activities for introducing customer service skills to learners. It includes:
- 30 Slide Customer Service Powerpoint
- Customer Service Skills Worksheets and Activities
- Telephone etiquette Roleplay cards with message template
- Complaint resolution using the TACTICS method
Files have been provided in both pdf and editable versions.
This bundle includes a step by step guide on Microsoft PowerPoint as well as a presentation checklist and planning sheet. It also includes an interactive activity for learners to review a PowerPoint presentation and provide feedback.
Also a Card Deck Activity that has so many uses for groups and generates great discussions. Excellent preparation tool for learners.
All you need to ensure that your presentations are top notch!
As a bonus, there is also a presentation on Elevator Speeches and a Feedback module which are essential business communication skills.
Separate resources that can be used as icebreakers, warmers, parts of lessons, and in some cases whole lessons. Developed for Adults.
Business emails - 20 page e-book
The Verb 'To Be' simple present
Future tense diagrams and activities
Homophones
Synonym and Antonym worksheets and activities
Present and past tense irregular verb game
Things in Common Icebreaker
Giving good verbal instructions
Small Talk Presentation - Interactive lesson
This covers essential skills to have and build on in the work environment.
Assertive Communication
Preparing an Elevator Speech
Complaint Resolution methods
Conflict Resolution
Problem solving in relation to projects and workplace issues
Customer Service Skills worksheet
Email Communication
Ethics and Workplace Dilemmas
Giving and Receiving Feedback
Goal Setting using SMART goals
Health & Safety
Identifying your Values individually and as a team
Writing Standard Operating procedures (sops)
Teamwork
Microsoft Powerpoint
Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable.
Included:
Active Listening
Assertive Communication
Complaint Resolution
Conflict Management Styles
Customer Service Skills Worksheet
Feedback model
Giving verbal instructions
Goal Setting
H&S
Values
Time Management
Teamwork
No preparation is required.
Email is the most common form of communication in the workplace and it is important to get it right. The Resource contains an e-book that contains six critical steps to ensuring your email is delivered to the recipient in a professional manner. Common mistakes have been addressed for those that have English as a Second Language and there are some practical exercises to be completed around grammar within. The answers are also supplied.
The second resource is a PowerPoint presentation that is useful for leadership coaching. It is interactive, and in the notes page of the presentation there are examples of activities for the learners to participate in as you work your way through the presentation.
The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon.
Don't overcommunicate by email.
Make good use of subject lines.
Keep messages clear and brief.
Be polite.
Check your tone.
Proofread.
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
Homophones are words that have the same sound (pronunciation) but different meaning and (usually) different spelling.
Included in this document are 66 pairs of common homophones. These can be printed, laminated, cut out and used in various activities to practice correct spelling, pronunciation and meaning of words.
There is a pdf file and a word document so that you can edit if you wish to put in your own subject homophones.
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
This resource contains a 20 slide editable PPT presentation and pdf file suitable for ESOL, ESL and workplace learners. Small Talk is an essential communications skill. The presentation is colourful, to a professional standard and has lots of clip art and activities for learners to engage in. It also has a printout for the teacher that gives directions for activities for each slide that is useful as a Lesson Plan.
Learning Objectives:
Understand the meaning of Small Talk.
The benefits of using it.
Know when it is appropriate to use.
Understand what Small Talk is not.
Be able to engage in Small Talk.
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
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Running a successful meeting is an essential business skill. Much time can be wasted in unproductive meetings. This PowerPoint presentation will take you through all the steps from creating an agenda to running the meeting, to summarizing. It is an interactive presentation that includes teachers notes for additional information and ideas to use with learners / students.
It also includes worksheets, processes and templates for learners / students to use throughout the lesson.
The files are editable and are provided in both pdf, power-point and word format.
Learning Objectives:
To save an organization time and money by running meetings efficiently.
To understand the importance of planning a meeting.
To be able to create and use documentation associated with running a meeting
The files are editable and are provided in both pdf, powerpoint and word format.
This is a great Crack the Code puzzle to use to review vocabulary around the theme of Easter. There are 12 words listed. Can be used for ESL, workplace training, or classrooms as part of a lesson, as an activity for early finishers or just a fun challenge to begin or wrap up a lesson.
The files come in both pdf and word versions in case minor changes are required for your audience.
Words:
Christian
Easter Bunny
Easter
Easter Egg Hunt
Resurrection
Easter Egg
Crucifixion
Celebration
Easter Basket
Hot Cross Bun
Cross
Good Friday
This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required.
The lesson contains the following topics:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
This game can be used for ESOL learners to practice their speaking and listening in a fun way. It is similar to snakes and ladders. You use a dice and a board and play in teams. You can print this sheet out and laminate it if you like to keep it clean and readily available for repeated use. I have left it in a Word document so that you can edit it and change some of the topics to make it relevant to what you are teaching.
This activity is for learners to get to know more about each other. It can be used as a warmer or ice breaker at the beginning of a lesson.
Hand out the worksheet and have students work in pairs to fill it in. They need to talk to other people in the class to find out anything that they may have in common.
Works well for a speaking activity. Is a lot of fun!
This resource contains a Christmas Crossword, Word Search and Match Words activity.
Use it as a fun starter or finisher with all different grades or as an ESL resource to recap Christmas vocabulary.
This resource is a Powerpoint Presentation that can be used to train people on how to write emails effectively. I have used this on a leadership course and it was well received. There are some time saving gems in here that can be easily implemented into your work day. There are also tasks that can be completed in pairs or groups. Lots of areas for discussion. Also a good opportunity for businesses to think about and discuss best practice for their own organisation.
The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon:
Don't over communicate by email.
Make good use of subject lines.
Keep messages clear and brief.
Be polite.
Check your tone.
Proofread.
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
This resource contains a 65 page PPT presentation and a worksheet / handout for learners to write in.
The animal slides are in groups of 3. The first slide in the group displays a photograph of the animal. The second slide displays a smaller photo and questions around pronunciation. The third slide has the answers to the questions. (Number of syllables, stress, phonemic pronunciation).
This resource is suitable for beginners to pre-intermediate level English language learners.
It is provided in pdf form and ppt so that you can make edits if required to the presentation.
The photographs are professionally presented with frames surrounding them . They may be used for other activities as well, or in your own resources, as they are from open source sites such as pixabay.com.
How to use this Presentation:
- Show the first slide with the full picture. Elicit from Learners what the animal is.
- Demonstrate correct pronunciation. Have the class say the word out loud as a group.
- Depending on group size, have the class say the word individually. Or if a large group, break class into three and have them say it out loud as a sub group.
- Go to the next slide and have class tell you how many syllables the word contains, and which syllable is stressed. Do they know the IPA translation?
- Class to make up a sentence describing what is happening in the picture.
- The next slide contains a suggested description and answers to the syllable and stress as well as the phonemic pronunciation. Have class write this in the worksheet handouts. (optional)
This resource is suitable for beginners to pre-intermediate level English language learners.
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
This fun visual game can be used as a warm-up to a lesson on Health and Safety, or at the end of a lesson as a quick quiz.
How the game works:
The PowerPoint computer based game can be played in teams or as a group / class activity.
The objective is to reveal what is behind the numbers on the presentation, one square at a time.
Each team picks a number and answers a question. (Questions and answers are provided in the worksheet).
If they answer the question correctly, then they can click on a number on the PowerPoint presentation to display a portion (square) of the picture in the background. The background picture is slowly revealed.
The first team to identify the background picture wins.
** Leave a review for this resource and receive one free resource of your choice from my shop.
Communications, Workplace, ESOL and Computing Resources
This crossword puzzle with answers covers the key vocabulary that learners need to be exposed to when learning Microsoft Powerpoint.
I use this with my adult learning classes and they really enjoy completing this. It can be done in pairs or groups or individually. It generates useful discussion and is a lot of fun. This is a print and go activity.
This is a powerpoint presentation that has been created for English learners to identify words about work. This would form part of a lesson on the topic of work and jobs. There are pictures on each slide along with a notes area that shows the phonemic pronunciation of the word as well as where the stress should be. The facilitator should elicit the word from the students and then practice saying it as a group and individually.
