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This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required. The lesson contains the following topics: Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This 15 slide powerpoint training presentation shows learners show to summarise text. This is an essential skill that takes practice to master. The resource also contains worksheets that complement the presentation. Files are available in pdf and ppt editable format. Presentation Content: What does summarising mean? Strategies to use when summarising – Nutshell method What Not to Summarise Task 1 – Write a summary about yourself Task 2 – Summarise a passage – example answer provided Task 3 – Group Activity – summarise an article ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Email is the most common form of communication in the workplace and it is important to get it right. The Resource contains an e-book that contains six critical steps to ensuring your email is delivered to the recipient in a professional manner. Common mistakes have been addressed for those that have English as a Second Language and there are some practical exercises to be completed around grammar within. The answers are also supplied. The second resource is a PowerPoint presentation that is useful for leadership coaching. It is interactive, and in the notes page of the presentation there are examples of activities for the learners to participate in as you work your way through the presentation. The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon. Don't overcommunicate by email. Make good use of subject lines. Keep messages clear and brief. Be polite. Check your tone. Proofread. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This course will assist you in identifying behaviour traits within yourself that could be creating barriers to effective communication both in the workplace and your personal life. It covers: Passive, Assertive and Aggressive styles of communication Ideas for gaining Confidence The use of I statements to clearly communicate your message. This is an interactive PowerPoint presentation that contains activities for learners to practice their communication skills. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Do you want to introduce the topic of Autobiographical and / or memoir writing to your students, and are not sure where to start? This supplemental PowerPoint presentation will head you in the right direction and get students exciting about the writing stage! Learning Objectives: * Understand the difference between autobiographies and memoirs. * List reasons why people write autobiographies or memoirs. * Identify the main conventions of autobiographies or memoirs. * Enable students to start writing their autobiographies or memoirs. PowerPoint Content: * Defining Autobiography and Memoir * What role 'Truth' plays in autobiography * Purpose of creating an autobiography * Conventions of autobiography and memoir (characterization, setting, perspective and structure. * Language features (figurative, descriptive, emotive, jargon, colloquial, formal) * Tone and Mood * Selection of Detail * Context * 10 steps to start writing! What you will receive: A 26 slide PowerPoint presentation that is fully editable. Teachers Notes to accompany the slide. These are within the presentation in the notes area and in a separate word document (that can be edited), as well as a pdf. If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

Unlock Powerful Student Insights with this End-of-Year / Term Reflections Journal! Are you looking for a meaningful way to help your students reflect on their growth, achievements, and experiences throughout the school year? This Journal is the perfect tool to guide students in thoughtful reflection, encouraging personal and academic growth. What’s Included: Comprehensive Reflections Journal: Divided into five sections (Personal Growth, Academic Achievements, Learning Experiences, Looking Forward, and Creative Reflections), each with prompts designed to inspire deep and meaningful responses. Digital & Printable Options: Whether your students prefer typing their reflections or writing by hand, we’ve got you covered. The journal is available in both digital (PDF to type directly into) and printable formats. Detailed Teacher Instructions: Step-by-step guidance on how to introduce, implement, and facilitate the journal activity in your classroom. Marking Rubric: A comprehensive rubric to assess student reflections, ensuring you can provide constructive feedback and celebrate student efforts. Creative Expression: An optional section for students to creatively express their year’s experiences through art or writing. Why You’ll Love This Product: Encourages Deep Reflection: Thoughtfully crafted prompts help students reflect on their personal and academic journeys. Supports Personal Growth: Helps students identify their strengths, overcome challenges, and set goals for the future. Flexible Use: Perfect for end-of-year activities, but also adaptable for mid-year reflections or special projects. Easy to Implement: With clear instructions and both digital and printable formats, you can seamlessly integrate this journal into your curriculum. Engages All Learners: Encourages both analytical and creative thinking, making it suitable for diverse learning styles. Ideal For: Middle, and High School Teachers: Adaptable for different age groups and educational levels. Home school Educators: A great tool for guiding students through a year-end review and reflection. School Counselors: Use it as a tool for student self-assessment and personal growth planning. How It Works: Introduction: Start with a class discussion on the importance of reflection. Journal Completion: Allow students time to thoughtfully complete each section of the journal. Sharing & Discussion: Facilitate group or class discussions where students can share their insights. Assessment: Use the provided rubric to evaluate student reflections and provide feedback.

This is a Christmas Crack the Code fun activity that can be used as a finisher or gap fill or simply for fun! It contains 18 Christmas Words and an Answer Sheet It is provided as a pdf and in a word document so that descriptions can be edited if required.

This is a 25 slide engaging PowerPoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques. Teachers notes are included that contains additional information and answers to questions that are posed to students. There is a pdf version and a ppt version that can be edited if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Homophones are words that have the same sound (pronunciation) but different meaning and (usually) different spelling. Included in this document are 66 pairs of common homophones. These can be printed, laminated, cut out and used in various activities to practice correct spelling, pronunciation and meaning of words. There is a pdf file and a word document so that you can edit if you wish to put in your own subject homophones. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This template can be used when applying for jobs. It is set out in the correct format. It is a fill in activity for those seeking employment or practicing letter writing skills. Words that are in brackets should be replaced by your own specific situation. It is useful to encourage learners to research the company that they are applying to so that the letter shows that they have used their initiative.

Do your students want to improve their print handwriting? This resource has been created for adults and teens that want their writing to improve to make it clearer and easy to read. This is an essential life skill and will serve them well in the workplace. The Packet contains a PowerPoint interactive presentation with accompanying worksheets for practice contained in an e-book. You can print off the e-book or print off individual practice sheets from the e-book. Topics: What is good handwriting? Vocabulary associated with handwriting Warmup for Writing Letter formation Letter groups Pangrams Form filling Signatures Tips for improving handwriting I often hear people say that they hate their handwriting, or that no one can read it. It is such an important part of communication. Even with email and the internet being a big part of written communication you cannot replace the benefit of a hand written note or message on a card. Not to mention that many workplace forms still need to be filled out manually and it is so important that the writing is clear. I have used this in my workplace training sessions and learners have enjoyed it and noticed improvements within 10 days of practice. I wanted to get away from all the babyish resources that are just not appropriate to teach adults with. I hope you enjoy this.

This resource contains various phone call situations written on role play cards that occur at work. It also contains a set of blank cards for learners to make up their own scenarios as well as message pad templates. Learners can role play situations and practice their telephone answering skills. It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately. They can be used as part of or a whole lesson on telephone etiquette, which is an important customer service skill. Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out as many copies of page 3 as you need. (Will depend on number of pairs). 3. Cut out with scissors or guillotine 4. Page 5 contains phone message pads. Use them to take messages. To do the activity, all you need is two students, one with paper and pen for taking a message. Have your students sit back to back so they cannot use non-verbal cues to understand what their partner is saying. That way the role-play will be more like a real telephone conversation. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Worksheet showing sentence structure using the Verb To Be. Includes a fill in the blanks exercise.

This is a 1 page Ice Breaker activity that seeks to have class participants understand the impact that first impressions can make on personal and business relationships. It is a fun, easy to run activity that participants enjoy. Suitable for communication skills lessons in particular. It has been provided in both pdf and word format so that changes can be made to topics covered.