Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
Professional, engaging, ready to use resources. PowerPoints, Worksheets, Crosswords
I have a varied background working in both education and the corporate world. I've held management roles, teaching roles and entrepreneurial ventures. I've been involved in adult education for the past two decades. My teaching areas are computing and workplace communication skills. I also have my CELTA and have experience teaching English as a second language. I love creating resources for all of the above.
This bundle contains:
A comprehensive PowerPoint presentation covering interview skills
A cover letter template to use when applying for a job
Two CV templates to use when applying for a job
This bundle has some great activities for introducing customer service skills to learners. It includes:
- 30 Slide Customer Service Powerpoint
- Customer Service Skills Worksheets and Activities
- Telephone etiquette Roleplay cards with message template
- Complaint resolution using the TACTICS method
Files have been provided in both pdf and editable versions.
This bundle includes a step by step guide on Microsoft PowerPoint as well as a presentation checklist and planning sheet. It also includes an interactive activity for learners to review a PowerPoint presentation and provide feedback.
Also a Card Deck Activity that has so many uses for groups and generates great discussions. Excellent preparation tool for learners.
All you need to ensure that your presentations are top notch!
As a bonus, there is also a presentation on Elevator Speeches and a Feedback module which are essential business communication skills.
Separate resources that can be used as icebreakers, warmers, parts of lessons, and in some cases whole lessons. Developed for Adults.
Business emails - 20 page e-book
The Verb 'To Be' simple present
Future tense diagrams and activities
Homophones
Synonym and Antonym worksheets and activities
Present and past tense irregular verb game
Things in Common Icebreaker
Giving good verbal instructions
Small Talk Presentation - Interactive lesson
This covers essential skills to have and build on in the work environment.
Assertive Communication
Preparing an Elevator Speech
Complaint Resolution methods
Conflict Resolution
Problem solving in relation to projects and workplace issues
Customer Service Skills worksheet
Email Communication
Ethics and Workplace Dilemmas
Giving and Receiving Feedback
Goal Setting using SMART goals
Health & Safety
Identifying your Values individually and as a team
Writing Standard Operating procedures (sops)
Teamwork
Microsoft Powerpoint
Your students will find these lessons engaging, fun and interactive. This bundle contains essential communications skills for the workplace and classroom. Worksheets, activities and Powerpoint Presentations that are fully editable.
Included:
Active Listening
Assertive Communication
Complaint Resolution
Conflict Management Styles
Customer Service Skills Worksheet
Feedback model
Giving verbal instructions
Goal Setting
H&S
Values
Time Management
Teamwork
No preparation is required.
Email is the most common form of communication in the workplace and it is important to get it right. The Resource contains an e-book that contains six critical steps to ensuring your email is delivered to the recipient in a professional manner. Common mistakes have been addressed for those that have English as a Second Language and there are some practical exercises to be completed around grammar within. The answers are also supplied.
The second resource is a PowerPoint presentation that is useful for leadership coaching. It is interactive, and in the notes page of the presentation there are examples of activities for the learners to participate in as you work your way through the presentation.
The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon.
Don't overcommunicate by email.
Make good use of subject lines.
Keep messages clear and brief.
Be polite.
Check your tone.
Proofread.
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Communications, Workplace, ESOL and Computing Resources
Unlock Powerful Student Insights with this End-of-Year / Term Reflections Journal! Are you looking for a meaningful way to help your students reflect on their growth, achievements, and experiences throughout the school year? This Journal is the perfect tool to guide students in thoughtful reflection, encouraging personal and academic growth.
What’s Included:
Comprehensive Reflections Journal: Divided into five sections (Personal Growth, Academic Achievements, Learning Experiences, Looking Forward, and Creative Reflections), each with prompts designed to inspire deep and meaningful responses.
Digital & Printable Options: Whether your students prefer typing their reflections or writing by hand, we’ve got you covered. The journal is available in both digital (PDF to type directly into) and printable formats.
Detailed Teacher Instructions: Step-by-step guidance on how to introduce, implement, and facilitate the journal activity in your classroom.
Marking Rubric: A comprehensive rubric to assess student reflections, ensuring you can provide constructive feedback and celebrate student efforts.
Creative Expression: An optional section for students to creatively express their year’s experiences through art or writing.
Why You’ll Love This Product:
Encourages Deep Reflection: Thoughtfully crafted prompts help students reflect on their personal and academic journeys.
Supports Personal Growth: Helps students identify their strengths, overcome challenges, and set goals for the future.
Flexible Use: Perfect for end-of-year activities, but also adaptable for mid-year reflections or special projects.
Easy to Implement: With clear instructions and both digital and printable formats, you can seamlessly integrate this journal into your curriculum.
Engages All Learners: Encourages both analytical and creative thinking, making it suitable for diverse learning styles.
Ideal For:
Middle, and High School Teachers: Adaptable for different age groups and educational levels.
Home school Educators: A great tool for guiding students through a year-end review and reflection.
School Counselors: Use it as a tool for student self-assessment and personal growth planning.
How It Works:
Introduction: Start with a class discussion on the importance of reflection.
Journal Completion: Allow students time to thoughtfully complete each section of the journal.
Sharing & Discussion: Facilitate group or class discussions where students can share their insights.
Assessment: Use the provided rubric to evaluate student reflections and provide feedback.
This is a Christmas Crack the Code fun activity that can be used as a finisher or gap fill or simply for fun! It contains 18 Christmas Words and an Answer Sheet
It is provided as a pdf and in a word document so that descriptions can be edited if required.
This is a 25 slide engaging PowerPoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques.
Teachers notes are included that contains additional information and answers to questions that are posed to students.
There is a pdf version and a ppt version that can be edited if required.
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Communications, Workplace, ESOL and Computing Resources
This course will assist you in identifying behaviour traits within yourself that could be creating barriers to effective communication both in the workplace and your personal life.
It covers:
Passive, Assertive and Aggressive styles of communication
Ideas for gaining Confidence
The use of I statements to clearly communicate your message.
This is an interactive PowerPoint presentation that contains activities for learners to practice their communication skills.
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Communications, Workplace, ESOL and Computing Resources
Homophones are words that have the same sound (pronunciation) but different meaning and (usually) different spelling.
Included in this document are 66 pairs of common homophones. These can be printed, laminated, cut out and used in various activities to practice correct spelling, pronunciation and meaning of words.
There is a pdf file and a word document so that you can edit if you wish to put in your own subject homophones.
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Communications, Workplace, ESOL and Computing Resources
Running a successful meeting is an essential business skill. Much time can be wasted in unproductive meetings. This PowerPoint presentation will take you through all the steps from creating an agenda to running the meeting, to summarizing. It is an interactive presentation that includes teachers notes for additional information and ideas to use with learners / students.
It also includes worksheets, processes and templates for learners / students to use throughout the lesson.
The files are editable and are provided in both pdf, power-point and word format.
Learning Objectives:
To save an organization time and money by running meetings efficiently.
To understand the importance of planning a meeting.
To be able to create and use documentation associated with running a meeting
The files are editable and are provided in both pdf, powerpoint and word format.
This template can be used when applying for jobs. It is set out in the correct format. It is a fill in activity for those seeking employment or practicing letter writing skills.
Words that are in brackets should be replaced by your own specific situation. It is useful to encourage learners to research the company that they are applying to so that the letter shows that they have used their initiative.
This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required.
The lesson contains the following topics:
Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
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Communications, Workplace, ESOL and Computing Resources
This resource contains various phone call situations written on role play cards that occur at work. It also contains a set of blank cards for learners to make up their own scenarios as well as message pad templates. Learners can role play situations and practice their telephone answering skills.
It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately.
They can be used as part of or a whole lesson on telephone etiquette, which is an important customer service skill.
Instructions:
1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required.
2. Print out as many copies of page 3 as you need. (Will depend on number of pairs).
3. Cut out with scissors or guillotine
4. Page 5 contains phone message pads. Use them to take messages.
To do the activity, all you need is two students, one with paper and pen for taking a message. Have your students sit back to back so they cannot use non-verbal cues to understand what their partner is saying. That way the role-play will be more like a real telephone conversation.
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Communications, Workplace, ESOL and Computing Resources
This resource contains a Christmas Crossword, Word Search and Match Words activity.
Use it as a fun starter or finisher with all different grades or as an ESL resource to recap Christmas vocabulary.
This resource contains a 65 page PPT presentation and a worksheet / handout for learners to write in.
The animal slides are in groups of 3. The first slide in the group displays a photograph of the animal. The second slide displays a smaller photo and questions around pronunciation. The third slide has the answers to the questions. (Number of syllables, stress, phonemic pronunciation).
This resource is suitable for beginners to pre-intermediate level English language learners.
It is provided in pdf form and ppt so that you can make edits if required to the presentation.
The photographs are professionally presented with frames surrounding them . They may be used for other activities as well, or in your own resources, as they are from open source sites such as pixabay.com.
How to use this Presentation:
- Show the first slide with the full picture. Elicit from Learners what the animal is.
- Demonstrate correct pronunciation. Have the class say the word out loud as a group.
- Depending on group size, have the class say the word individually. Or if a large group, break class into three and have them say it out loud as a sub group.
- Go to the next slide and have class tell you how many syllables the word contains, and which syllable is stressed. Do they know the IPA translation?
- Class to make up a sentence describing what is happening in the picture.
- The next slide contains a suggested description and answers to the syllable and stress as well as the phonemic pronunciation. Have class write this in the worksheet handouts. (optional)
This resource is suitable for beginners to pre-intermediate level English language learners.
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Communications, Workplace, ESOL and Computing Resources
This is a 1 page Ice Breaker activity that seeks to have class participants understand the impact that first impressions can make on personal and business relationships. It is a fun, easy to run activity that participants enjoy. Suitable for communication skills lessons in particular.
It has been provided in both pdf and word format so that changes can be made to topics covered.
