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City & Guilds Entry Level 3 in Employability Skills: Unit 307 Interview skills
City & Guilds Entry Level 3 in Employability Skills:
Unit 307 Interview skills Entry 3 (Y/506/3107) Credit Value: 3 GLH: 27.
Aim: To equip learner with the ability to plan and prepare for an interview, and evaluate the interview identifying further training or learning they may need in future.
LO1: Know how to prepare for an interview [1.1, 1.2, 1.3, 1.4, 1.5 and 1.6 ]
LO2: Be able to present and perform well at an interview [2.1, 2.2 and 2.3]
LO3: Be able to review own performance at an interview [3.1, 3.2 and 3.3].
Resource includes:
Unit PowerPoint
Unit Workbook
Sample of Learner Work.
Check out my other Employability Resources:
Unit 205 Introduction in ICT Entry 2
Unit 301 Planning for progression Entry 3
Unit 304 Effective communication Entry 3
Unit 306 Applying for a job Entry 3
Unit 341 Health and safety in places of work Entry 3.

City & Guilds Entry Level 3 in Employability Skills: Unit 306 Applying for a job
City & Guilds Entry Level 3 in Employability Skills:
Unit 306 Applying for a job Entry 3 (K/506/2639) Credit Value: 2 GLH: 11.
Aim: Introduction to some different ways in which learners could be requested to apply for a job, including the requirements of job application forms and presenting information for a basic job application.
LO1: Know different methods of applying for jobs [1.1 and 1.2 ]
LO2: Be able to apply for a job [2.1, 2.2, 2.3 and 2.4].
Resource includes:
Unit PowerPoint
Unit Workbook
Sample of Learner Work.
Check out my other Employability Resources:
Unit 205 Introduction in ICT Entry 2
Unit 301 Planning for progression Entry 3
Unit 304 Effective communication Entry 3
Unit 307 Interview skills Entry 3
Unit 341 Health and safety in places of work Entry 3.

City & Guilds Entry Level 2 in Employability Skills: Unit 205 Introduction to ICT
City & Guilds Entry Level 2 in Employability Skills:
Unit 205 Introduction to ICT (M/501/6911) Credit Value: 3 GLH: 20.
Aim: Basic introduction to ICT.
LO1: Be able to use hardware [1.1 and 1.2]
LO2: Be able to use a software application [2.1, 2.2, 2.3, and 2.4]
LO3: Be able to follow recommended safe operating practices [3.1 and 3.2].
Resource includes:
Unit PowerPoint
Unit Workbook
Sample of Learner Work.
Check out my other Employability Resources:
Unit 301 Planning for progression Entry 3
Unit 304 Effective communication Entry 3
Unit 306 Applying for a job Entry 3
Unit 307 Interview Skills Entry 3
Unit 341 Health and safety in places of work Entry 3.

City & Guilds Entry Level 3 in Employability Skills: Unit 301 Planning for Progression
City & Guilds Entry Level 3 in Employability Skills:
Unit 301 Planning for progression Entry 3 (Y/501/6921) Credit Value: 3 GLH: 21.
Aim: Plan for progression by understanding programme of study and the facilities and support available and by being able to recognise and build on personal strengths.
LO1: Understand own study or training programme [1.1, 1.2 and 1.3]
LO2: Know the facilities and support available in the place of study or training [2.1 and 2.2]
LO3: Recognise personal strengths (skills, qualities and attitudes) [3.1, 3.2 and 3.3]
LO4: Agree an action plan for self improvement [4.1 and 4.2].
Resource includes:
Unit PowerPoint
Unit Workbook
Sample of Learner Work.
Check out my other Employability Resources:
Unit 205 Introduction in ICT Entry 2
Unit 304 Effective communication Entry 3
Unit 306 Applying for a job Entry 3
Unit 307 Interview Skills Entry 3
Unit 341 Health and safety in places of work Entry 3.

City & Guilds Entry Level 3 in Employability Skills: Unit 304 Effective communication
City & Guilds Entry Level 3 in Employability Skills:
Unit 304 Effective communication Entry 3 (Y/505/4648) Credit Value: 2 GLH: 11.
Aim: To help understand what effective communication is and why it is important. Consider a range of behaviours and different types of feedback.
LO1: Understand why effective communication is important [1.1, 1.2 , 1.3 and 1.4]
LO2: Understand the difference between confident, aggressive, passive and assertive behaviour [2.1, 2.2, 2.3, 2.4 and 2.5]
LO3: Know the difference between positive and negative feedback [3.1 and 3.2].
Resource includes:
Unit PowerPoint
Unit Workbook
Sample of Learner Work.
Check out my other Employability Resources:
Unit 205 Introduction in ICT Entry 2
Unit 301 Planning for progression Entry 3
Unit 306 Applying for a job Entry 3
Unit 307 Interview skills Entry 3
Unit 341 Health and safety in places of work Entry 3.

City & Guilds Entry Level 3 in Employability Skills: Unit 341 Health and safety in places of work
City & Guilds Entry Level 3 in Employability Skills:
Unit 341 Health and safety in places of work Entry 3 (T/506/8055) Credit Value: 2 GLH: 20.
Aim: to introduce the learner to working safely at work.
LO1: Understand the relevant health and safety legislation for own place of work [1.1 and 1.2]
LO2: Be able to recognise own responsibility for keeping self and others safe [2.1 and 2.2].
Resource includes:
Unit PowerPoint
Unit Workbook
Sample of Learner Work.
Check out my other Employability Resources:
Unit 205 Introduction in ICT Entry 2
Unit 301 Planning for progression Entry 3
Unit 304 Effective communication Entry 3
Unit 306 Applying for a job Entry 3
Unit 307 Interview skills Entry 3.

CACHE Level 1 Award in Preparing to Work in Adult Social Care: Unit PWCS01: Adult social care sector
NCFE CACHE Level 1 Award in Preparing to Work in Adult Social Care
Unit PWCS 01: Introduction to the adult social care sector (F/502/9579)
Credit Value: 1
GLH: 10
Aim: To develop learner鈥檚 awareness of the adult social care sector.
LO1: Know about types of social care support available to adults [1.1., 1.2., 1.3. and 1.4.]
LO2: Know the range of jobs available in adult social care [2.1., 2.2. and 2.3.]
Resources include:
Unit SPEC
Unit PowerPoint
Student WORKBOOK
x2 Learners samples of completed work
Kepy Roles in Adult Social Care HANDOUT to support Task 2.
Check out my other resources for this course:
PWCS 02: Introduction to the values and principles of adult social care
PWCS 08: Awareness of the skill sand attitudes needed to work in adult social care
PWCS 09: Awareness of communication in adult social care
PWCS 10: Awareness of the role and responsibilities of the adult social care worker.

CACHE Level 1 Award in Preparing to Work in Adult Social Care: Unit PWCS 08: Skills and attitudes
NCFE CACHE Level 1 Award in Preparing to Work in Adult Social Care
Unit PWCS 08: Awareness of the skills and attitudes needed to work in adult social care (M/502/9660))
Credit Value: 1
GLH: 8
Aim: To develop learners awareness of the skills and attitudes needed for working in adult social care.
LO1: Know the range of skills and attitudes essential to work in adult social care [1.1., 1.2. and 1.3. ]
Resources include:
Unit SPEC
Unit PowerPoint
Student WORKSHEETS
x2 Learners samples of completed work
Skills and Attitudes needed HANDOUT.
Check out my other resources for this course:
PWCS 01: Introduction to the adult social care sector
PWCS 02: Introduction to the values and principles of adult social care
PWCS 09: Awareness of communication in adult social care
PWCS 10: Awareness of the role and responsibilities of the adult social care worker.

CACHE Level 1 Award in Preparing to Work in Adult Social Care: Unit PWCS 02: Values and Principles
NCFE CACHE Level 1 Award in Preparing to Work in Adult Social Care
Unit PWCS 02: Introduction to the values and principles of adult social care (D/502/9590)
Credit Value: 1
GLH: 10
Aim: To develop learners awareness of the values and principles of adult social care.
LO1: Know the values and principles of adult social care [1.1., 1.2. and 1.3. ]
LO2: Know the importance of diversity within adult social care [2.1. and 2.2.]
Resources include:
Unit SPEC
Unit PowerPoint
Student WORKBOOK
x2 Learners samples of completed work.
Check out my other resources for this course:
PWCS 01: Introduction to the adult social care sector
PWCS 08: Awareness of the skill sand attitudes needed to work in adult social care
PWCS 09: Awareness of communication in adult social care
PWCS 10: Awareness of the role and responsibilities of the adult social care worker.

CACHE Level 1 Award in Preparing to Work in Adult Social Care; Unit PWCS09: Communication
NCFE CACHE Level 1 Award in Preparing to Work in Adult Social Care
Unit PWCS 09: Awareness of communication in adult social care (A/502/9662)
Credit Value: 2
GLH: 15
Aim: To develop learners awareness of communication in adult social care.
LO1: Know the communication skills needed in adult social care [1.1.]
LO2: Know how adult social care workers can meet the communication and language needs of individuals [2.1. and 2.2.]
LO3: Know the importance of record keeping in adult social care [ 3.1., 3.2. and 3.3.].
Resources include:
Unit SPEC
Unit PowerPoint
Student WORKBOOK
x2 Learners samples of completed work
Skills for Care Standard 6 Communication HANDOUT to support Task 1
Skills for Care Standard 14 Handling Information HANDOUT to support Task 2.
Check out my other resources for this course:
PWCS 01: Introduction to the adult social care sector
PWCS 02: Introduction to the values and principles of adult social care
PWCS 08: Awareness of the skills and attitudes needed to work in adult social care
PWCS 10: Awareness of the role and responsibilities of the adult social care worker.

NCFE CACHE Level 2 Certificate in Preparing to Work in Adult Social Care: Handle Information Unit
NCFE CACHE Level 2 Certificate in Preparing to Work in Adult Social Care (6600/0047/8)
PWCS 28: Understand how to handle information in social care settings (Y/602/3118) GLHs 9
This unit introduces knowledge required for good practice in recording, storing and sharing information in a social care setting.
LO1: Understand the need for secure handling of infomation in social care settings.
LO2: Know how to access support for handling information in social care settings.
This resource includes:
CACHE Unit Specification/Assessment Template
Unit PowerPoint
Care Certificate Standard 13 - Handle Information Workbook
x3 Samples of Learners Completed Work.
Please check out my other resources for the rest of the units for this entire course:
PWCS 21: Principles of communication in adult social care
PWCS 22: Principles of Personal Development in adult social care
PWCS 23: Principles of diversity, equality and inclusion in adult social care settings
HSC 024: Principles of 51黑料 and protection in health and social care
SHC 24: Introduction to duty of care in health, social care or children鈥檚 and young people鈥檚 settings
PWCS 25: Role of the Social Care Worker
PWCS 26: Understand person-centred approaches in adult social care settings
PWCS 27: Understand health and safety in social care settings.
These resources also relate to the knowledge elements covered in the mandatory units of the Health and Social Care Diploma at Level 2. Learners progressing to the Health and Social Care Diploma at Level 2 will therefore have gained the underpinning knowledge for these units.

NCFE CACHE Level 2 Cert in Preparing to Work in ASC: Health and Safety Unit
NCFE CACHE Level 2 Certificate in Preparing to Work in Adult Social Care (6600/0047/8)
PWCS 27: Understand health and safety in social care settings (R/602/3179) GLHs 40
This unit introduces knowledge and understanding of areas of health and safety required to working in a social care setting.
LO1: Understand the different responsibilities relating to health and safety in social care settings.
LO2: Understand the use of risk assessments in relation to health and safety.
LO3: Understand procedures for responding to accidents and sudden illness.
LO4: Know how to reduce the spread of infection.
LO5: Know how to move and handle equipment and other objects safely.
LO6: Understand the principles of assisting and moving an individual.
LO7: Know how to handle hazardous substances.
LO8: Know environmental safety procedure in the social care setting.
LO9: Know how to manage stress.
LO10: Understand procedures regarding handling medication.
LO11: Understand how to handle and store food safely.
This resource includes:
CACHE Unit Specification
Unit PowerPoint
Unit Worksheet/Assessment Template
Care Certificate Standard 13 - Health and Safety Workbook
x3 Samples of Learners Completed Work.
Please check out my other resources for the rest of the units for this entire course:
PWCS 21: Principles of communication in adult social care
PWCS 22: Principles of Personal Development in adult social care
PWCS 23: Principles of diversity, equality and inclusion in adult social care settings
HSC 024: Principles of 51黑料 and protection in health and social care
SHC 24: Introduction to duty of care in health, social care or children鈥檚 and young people鈥檚 settings
PWCS 25: Role of the Social Care Worker
PWCS 26: Understand person-centred approaches in adult social care settings
PWCS 28: Understand how to handle information in social care settings.
These resources also relate to the knowledge elements covered in the mandatory units of the Health and Social Care Diploma at Level 2. Learners progressing to the Health and Social Care Diploma at Level 2 will therefore have gained the underpinning knowledge for these units.

NCFE CACHE Level 2 Certificate in Preparing to Work in ASC: Person-Centred Approaches in ASC Unit
NCFE CACHE Level 2 Certificate in Preparing to Work in Adult Social Care (6600/0047/8)
PWCS 26: Understand person-centred approaches in adult social care settings (J/602/3180) GLHs 34
This unit introduces the concept of person-centred support as a fundamental principle of social care.
LO1: Understand person-centred approaches for care and support
LO2: Understand how to implement a person-centred approach in an adult social care setting
LO3: Understand the importance of establishing consent when providing care or support
LO4: Understand how to encourage active participation
LO5: Understand how to support an individual;s right to make choices
LO6: Understand how to promote an individual;s well-being.
This resource includes:
CACHE Unit Specification
Unit PowerPoint
Unit Worksheet
Care Certificate Standard 2 - Person-Centred Support Workbook
x3 Samples of Learners Completed Work.
Please check out my other resources for the rest of the units for this entire course:
PWCS 21: Principles of communication in adult social care
PWCS 22: Principles of Personal Development in adult social care
PWCS 23: Principles of diversity, equality and inclusion in adult social care settings
HSC 024: Principles of 51黑料 and protection in health and social care
SHC 24: Introduction to duty of care in health, social care or children鈥檚 and young people鈥檚 settings
PWCS 25: Role of the Social Care Worker
PWCS 27: Understand health and safety in social care settings
PWCS 28: Understand how to handle information in social care settings.
These resources also relate to the knowledge elements covered in the mandatory units of the Health and Social Care Diploma at Level 2. Learners progressing to the Health and Social Care Diploma at Level 2 will therefore have gained the underpinning knowledge for these units.

NCFE CACHE Level 2 Certificate in Preparing to Work in ASC: Safeguarding and Protection Unit
NCFE CACHE Level 2 Certificate in Preparing to Work in Adult Social Care (6600/0047/8)
HSC 024: Principles of 51黑料 and protection in health and social care (A/601/8574) GLHs 26
This unit introduces the important area of abuse and the signs and symptoms that might indicate abuse is occurring. It considers when individuals might be particularly vulnerable to abuse and what a learners must do if abuse is suspected or alleged.
LO1: Know how to recognise signs of abuse
LO2: Know how to respond to suspected or alleged abuse
LO3: Understand the national and local context of 51黑料 and protection from abuse
LO4: Understand ways to reduce the likelihood of abuse
LO5: Know how to recognise and report unsafe practices.
This resource includes:
CAHCE Unit Specification
Unit PowerPoint
Unit Worksheet
Care Certificate Standard 10 - Safeguarding Adults Workbook
Care Certificate Standard 11- Safeguarding Children Workbook
x3 Samples of Learners Completed Work.
Please check out my other resources for the rest of the units for this entire course:
PWCS 21: Principles of communication in adult social care
PWCS 22: Principles of Personal Development in adult social care
PWCS 23: Principles of diversity, equality and inclusion in adult social care settings
SHC 24: Introduction to duty of care in health, social care or children鈥檚 and young people鈥檚 settings
PWCS 25: Role of the Social Care Worker
PWCS 26: Understand person-centred approaches in adult social care settings
PWCS 27: Understand health and safety in social care settings
PWCS 28: Understand how to handle information in social care settings.
These resources also relate to the knowledge elements covered in the mandatory units of the Health and Social Care Diploma at Level 2. Learners progressing to the Health and Social Care Diploma at Level 2 will therefore have gained the underpinning knowledge for these units.

NCFE CACHE Level 2 Certificate in Preparing to Work in Adult Social Care: Communication Unit
NCFE CACHE Level 2 Certificate in Preparing to Work in Adult Social Care (6600/0047/8)
PWCS 21: Principles of communication in adult social care (L/602/2905) GLHs 17
This unit introduces the importance of communication in adult social care setting, and ways to overcome barriers to meet individual needs and preferences in communication.
LO1: Understand why communication is important in adult social care settings.
LO2: Understand how to meet the communication and language needs, wishes and preferences of an individual.
LO3: Understand how to reduce barriers to communication.
LO4: Understand confidentiality in adult social care settings.
This resource includes:
CACHE Unit Specification
Unit PowerPoint
Unit Worksheet
Care Certificate Standard 6 - Communication Workbook
x3 Samples of Learners Completed Work.
Please check out my other resources for the rest of the units for this entire course:
PWCS 22: Principles of Personal Development in adult social care
PWCS 23: Principles of diversity, equality and inclusion in adult social care settings
HSC 024: Principles of 51黑料 and protection in health and social care
SHC 24: Introduction to duty of care in health, social care or children鈥檚 and young people鈥檚 settings
PWCS 25: Role of the Social Care Worker
PWCS 26: Understand person-centred approaches in adult social care settings
PWCS 27: Understand health and safety in social care settings
PWCS 28: Understand how to handle information in social care settings.
These resources also relate to the knowledge elements covered in the mandatory units of the Health and Social Care Diploma at Level 2. Learners progressing to the Health and Social Care Diploma at Level 2 will therefore have gained the underpinning knowledge for these units.

NCFE CACHE Level 2 Certificate Preparing to Work in Adult Social Care: Personal Development Unit
NCFE CACHE Level 2 Certificate in Preparing to Work in Adult Social Care (6600/0047/8)
PWCS 22: Principles of Personal Development in adult social care (L/602/3035) GLHs 17
This unit introduces the concepts of personal development and reflective practice, which are fundamental to adult social care roles.
LO1: Understand what is required for good practice in adult social care.
LO2: Understand how learning activities can develop knowledge, skills and understanding.
LO3: Know how a personal development plan can contribute to own learning and development.
This resource includes:
CACHE Unit Specification
Unit PowerPoint
Unit Worksheet
Care Certificate Standard 2 - Personal Development
x3 Samples of Learners Completed Work.
Please check out my other resources for the rest of the units for this entire course:
PWCS 21: Principles of communication in adult social care
PWCS 23: Principles of diversity, equality and inclusion in adult social care settings
HSC 024: Principles of 51黑料 and protection in health and social care
SHC 24: Introduction to duty of care in health, social care or children鈥檚 and young people鈥檚 settings
PWCS 25: Role of the Social Care Worker
PWCS 26: Understand person-centred approaches in adult social care settings
PWCS 27: Understand health and safety in social care settings
PWCS 28: Understand how to handle information in social care settings.
These resources also relate to the knowledge elements covered in the mandatory units of the Health and Social Care Diploma at Level 2. Learners progressing to the Health and Social Care Diploma at Level 2 will therefore have gained the underpinning knowledge for these units.

NCFE CACHE Level 2 Certificate in Preparing to Work in ASC: Diversity, Equality and Inclusion Unit
NCFE CACHE Level 2 Certificate in Preparing to Work in Adult Social Care (6600/0047/8)
PWCS 23: Principles of diversity, equality and inclusion in adult social care settings (H/602/3039) GLHs 18
This unit introduces the concepts of inclusion, which is fundamental to working in adult social care settings.
LO1: Understand the importance of diversity, equality and inclusion.
LO2: Know how to to work in an inclusive way.
LO3: Know how to access information, advice and support about diversity, equality, inclusion and discrimination.
This resource includes:
CACHE Unit Specification
Unit PowerPoint
Unit Worksheet
Care Certificate Standard 4- Communication Workbook
x3 Samples of Learners Completed Work.
Please check out my other resources for the rest of the units for this entire course:
PWCS 21: Principles of communication in adult social care
PWCS 22: Principles of Personal Development in adult social care
HSC 024: Principles of 51黑料 and protection in health and social care
SHC 24: Introduction to duty of care in health, social care or children鈥檚 and young people鈥檚 settings
PWCS 25: Role of the Social Care Worker
PWCS 26: Understand person-centred approaches in adult social care settings
PWCS 27: Understand health and safety in social care settings
PWCS 28: Understand how to handle information in social care settings.
These resources also relate to the knowledge elements covered in the mandatory units of the Health and Social Care Diploma at Level 2. Learners progressing to the Health and Social Care Diploma at Level 2 will therefore have gained the underpinning knowledge for these units.

NCFE CACHE Level 2 Certificate in Preparing to Work in Adult Social Care: Duty of Care Unit
NCFE CACHE Level 2 Certificate in Preparing to Work in Adult Social Care (6600/0047/8)
SHC 24: Introduction to duty of care in health, social care or children鈥檚 and young people鈥檚 settings (A/601/5474) GLHs 9
This unit introduces the concepts of duty of care and awareness of dilemmas or complaints that may arise where there is a duty of care.
LO1: Understand the implications of duty of care
LO2: Understand support available for addressing dilemmas that may arise about duty of care
LO3: Know how to respond to complaints.
This resource includes:
CACHE Unit Specification
Unit PowerPoint
Care Certificate Standard 3 Duty of Care Workbook
x3 Samples of Learners Completed Work.
Please check out my other resources for the rest of the units for this entire course:
PWCS 21: Principles of communication in adult social care
PWCS 22: Principles of Personal Development in adult social care
PWCS 23: Principles of diversity, equality and inclusion in adult social care settings
HSC 024: Principles of 51黑料 and protection in health and social care
PWCS 25: Role of the Social Care Worker
PWCS 26: Understand person-centred approaches in adult social care settings
PWCS 27: Understand health and safety in social care settings
PWCS 28: Understand how to handle information in social care settings.
These resources also relate to the knowledge elements covered in the mandatory units of the Health and Social Care Diploma at Level 2. Learners progressing to the Health and Social Care Diploma at Level 2 will therefore have gained the underpinning knowledge for these units.

NCFE CACHE Level 2 Certificate in Preparing to Work in ASC: Role of the Social Care Worker Unit
NCFE CACHE Level 2 Certificate in Preparing to Work in Adult Social Care (6600/0047/8)
PWCS 25: Role of the Social Care Worker (A/602/3113) GLHs 9
This unit provides the knowledge required to understand the nature of working relationships, working in ways that are agreed with the employer, and working in partnership with others.
LO1: Understand working relationships in social care settings
LO2: Understand the importance of working in ways that are agreed with the employer
LO3: Understand the importance of working in partnership with others.
This resource includes:
CACHE Unit Specification
Unit PowerPoint
Unit Worksheet
x3 Samples of Learners Completed Work.
Please check out my other resources for the rest of the units for this entire course:
PWCS 21: Principles of communication in adult social care
PWCS 22: Principles of Personal Development in adult social care
PWCS 23: Principles of diversity, equality and inclusion in adult social care settings
HSC 024: Principles of 51黑料 and protection in health and social care
SHC 24: Introduction to duty of care in health, social care or children鈥檚 and young people鈥檚 settings
PWCS 26: Understand person-centred approaches in adult social care settings
PWCS 27: Understand health and safety in social care settings
PWCS 28: Understand how to handle information in social care settings.
These resources also relate to the knowledge elements covered in the mandatory units of the Health and Social Care Diploma at Level 2. Learners progressing to the Health and Social Care Diploma at Level 2 will therefore have gained the underpinning knowledge for these units.

CACHE Level 1 Award in Preparing to Work in Adult Social Care: PWCS10: Role and Responsibilities
NCFE CACHE Level 1 Award in Preparing to Work in Adult Social Care
Unit PWCS 10: Awareness of the role and responsibilities of the adult social care worker (F/502/9727)
Credit Value: 1
GLH: 10
Aim: To develop learners awareness of the role and responsibilites of the adult socail care worker.
LO1: Know the communication skills needed in adult social care [1.1., 1.2., 1.3. and 1.4.]
LO2: Know about the role of the adult social care worker[2.1., 2.2. and 2.3.]
Resources include:
Unit SPEC
Unit PowerPoint
Student WORKBOOK
x2 Learners samples of completed work
Skills for Care Standard 1 Understand your Role HANDOUT to support Task 1
Skills for Care Standard 3 Duty of Care HANDOUT to support with Task 2
Skills for Care Standard 5 Working in a Person Centred Way HANDOUT to support Task 2.
Check out my other resources for this course:
PWCS 01: Introduction to the adult social care sector
PWCS 02: Introduction to the values and principles of adult social care
PWCS 08: Awareness of the skills and attitudes needed to work in adult social care
PWCS 09: Awareness of communication in adult social care.