I provide resources ranging from full lessons to full unit bundles for BTEC Business Studies alongside GCSE Computing. I currently work as a Further Education Business Lecturer, Standards Verifier and Examiner for a large awarding body.
I provide resources ranging from full lessons to full unit bundles for BTEC Business Studies alongside GCSE Computing. I currently work as a Further Education Business Lecturer, Standards Verifier and Examiner for a large awarding body.
This bundle fully covers Learning Aims A, B and C for Unit 14: Investigating Customer Service. The lessons contain a wide range of tasks and links to media such as videos.
This bundle fully covers Learning Aim C of Unit 14: Investigating Customer Service, including;
C1 - Customer service skills and behaviours
C2 - Dealing with customer service requests and complaints
C3 - Individual skills audit and development plan
This full lesson covers BTEC Level 3 Business Unit 14: Investigating Customer Service C3 Skills Audit and Development Plan, including;
Skills audit of customer service skills.
• Personal SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis to assess any gaps
• Set objectives to meet skills development goals for a specified customer services role by:
o identifying resources and available support needed to meet the objectives
o setting review dates
o monitoring the plan to assess progress against targets.
