This lesson shows students a very well written letter of complaint and then encourages them to roleplay how they would deal with such complaints. Originally made for BTEC Business this could also be used for writing letters of complaint in English or as a precursor to a scene in Drama.
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need the letter to make sense of this :)
question is the letter within the documents, I can't find it? This will really help me in my customer service unit thanks
so adaptable to English lessons
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