This full lesson covers B2: Indicators of Improved Performance for Unit 14: Investigating Customer Service, including;
Reduction in numbers of complaints.
• Increase in profits.
• Reduction in turnover of staff.
• Repeat business from loyal customers.
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A bundle is a package of resources grouped together to teach a particular topic, or a series of lessons, in one place.
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BTEC Level 3 Business Unit 14: Investigating Customer Service Learning Aim B (Full)
This bundle fully covers Learning Aim B of Unit 14: Investigating Customer Service, including; B1 Monitoring and evaluating customer service provision B2 Indicators in improved performance
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BTEC Level 3 Business Unit 14: Investigating Customer Service Full Unit
This bundle fully covers Learning Aims A, B and C for Unit 14: Investigating Customer Service. The lessons contain a wide range of tasks and links to media such as videos.
£17.99
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