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This template can be used when applying for jobs. It is set out in the correct format. It is a fill in activity for those seeking employment or practicing letter writing skills. Words that are in brackets should be replaced by your own specific situation. It is useful to encourage learners to research the company that they are applying to so that the letter shows that they have used their initiative.

This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required. The lesson contains the following topics: Customer Service Definition Poor vs Exceptional Service Why Exceptional Service is Important Practical Tips to Provide an Exceptional Customer Service Experience Scenario based role play activities – good and bad examples from You tube clips ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This crossword puzzle with answers covers the key vocabulary that learners need to be exposed to when learning Microsoft Word. The resource also contains a printable worksheet that covers the Screen Elements of the software applications I use this with my adult learning classes and they really enjoy completing this. It can be done in pairs or groups or individually. It generates useful discussion and is a lot of fun. This is a print and go activity. It comes as both a pdf and word format file.

This resource contains various phone call situations written on role play cards that occur at work. It also contains a set of blank cards for learners to make up their own scenarios as well as message pad templates. Learners can role play situations and practice their telephone answering skills. It is important that the person answering the call uses correct telephone etiquette and takes down the message accurately. They can be used as part of or a whole lesson on telephone etiquette, which is an important customer service skill. Instructions: 1. Use the Word document to make any changes to the scenarios. Go straight to 2 if no changes are required. 2. Print out as many copies of page 3 as you need. (Will depend on number of pairs). 3. Cut out with scissors or guillotine 4. Page 5 contains phone message pads. Use them to take messages. To do the activity, all you need is two students, one with paper and pen for taking a message. Have your students sit back to back so they cannot use non-verbal cues to understand what their partner is saying. That way the role-play will be more like a real telephone conversation. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

Are you looking for no prep, engaging resources on Health and Safety in the Workplace? This lesson starts with a reading passage and has true / false questions as well as more in depth comprehension questions for students to answer. What’s Included: One-Page Reading Passage: Our one-page reading passage introduces students to the vital concepts of workplace health and safety. This high school level content is designed to be informative, accessible, and thought-provoking. 10 True/False Questions: Test your students’ understanding with 10 true/false questions that cover key points from the reading passage. These questions encourage critical thinking and comprehension, allowing you to assess their grasp of the topic. 10 Comprehension Questions: Deepen your students’ engagement with the topic using our carefully designed comprehension questions. These questions encourage students to think critically about workplace safety concepts and apply their knowledge. Answer Sheets: No need to worry about grading! We provide answer sheets for both the true/false and comprehension questions, making assessment a breeze. Clear Instructions: Our easy-to-follow instructions guide you through using this resource effectively in your classroom, whether in-person or through distance learning. 10 Optional Activities: Take your teaching to the next level with 10 additional optional activities. From case studies to safety skits, these activities are designed to captivate your students’ interest and enhance their understanding of workplace health and safety. These activities are perfect for differentiation and promoting active participation. If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

Your students will love these Digital task cards on conflict management that engage their problem solving and critical thinking skills. All essential life and workplace skills. Teachers note that there is also a pdf supplied that provides responses to the Task Cards, ensuring that key points are touched on within the discussions. Conflict Management is an important life-skill for business education, the workplace and the classroom. This resource generates important discussions and can be used in pair or group activities. Great for when you have a sub as well. Students type directly onto the pdf that you assign or send to them. Once they have typed in their answers, they can save the pdf. No prep, no fuss, really easy! I hope you enjoy using these, as much as my students have.

Are you looking for a comprehensive resource to teach your high school students about the importance of mobile phone etiquette in the workplace? Look no further! This engaging and informative product is designed to captivate your students’ attention while providing them with essential skills for professional success. The “Mobile Phone Etiquette in the Workplace” resource offers a variety of activities that will empower your students to navigate the digital landscape with professionalism, respect, and productivity. With these carefully crafted materials, you can effectively teach your students the dos and don’ts of mobile phone use in professional settings. This is a ready to use, no prep pdf that comes with teacher instructions, student worksheets, questions and options for other classroom activities. There is a digital version (students type directly onto a pdf) and a print option. This resource includes: Reading Passage: A one-page reading passage that explains the significance of mobile phone etiquette in the workplace. It covers essential topics such as limiting personal phone use, appropriate volume control, and maintaining professionalism in written communication. 10 True/False Questions: Assess your students’ comprehension with these ready-to-use true/false questions. The answers are provided for easy grading and immediate feedback. **10 Comprehension Questions: **Challenge your students’ understanding of the reading passage with thought-provoking comprehension questions. These questions will encourage critical thinking and ensure a deeper grasp of the material. Classroom Activities: Engage your students in meaningful learning experiences with a range of interactive classroom activities. From role-play scenarios and group discussions to case study analysis and debate, these activities foster active participation, collaboration, and real-world application of mobile phone etiquette principles. By utilizing this resource, you will empower your high school students with the knowledge and skills needed to excel in future professional environments. Prepare them to be responsible, respectful, and productive individuals in the digital age. If you have any questions about this resource please contact me at resourcecreator1@gmail.com.

This resource is a Powerpoint Presentation that can be used to train people on how to write emails effectively. I have used this on a leadership course and it was well received. There are some time saving gems in here that can be easily implemented into your work day. There are also tasks that can be completed in pairs or groups. Lots of areas for discussion. Also a good opportunity for businesses to think about and discuss best practice for their own organisation. The average office worker receives around 80 emails each day. With that volume of mail, individual messages can easily get overlooked. Follow these simple rules to get your emails noticed and acted upon: Don't over communicate by email. Make good use of subject lines. Keep messages clear and brief. Be polite. Check your tone. Proofread. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

A marketing plan is an essential document for a business to have. This resource provides a template for you or your team to work through to put together a workable plan with key objectives and actions to take. It could also be used for a project based task for schools. "If you fail to plan, you are planning to fail." Benjamin Franklin. It has been provided in a pdf and word document so that you can type in and edit as required.

This fun visual game can be used as a warm-up to a lesson on Health and Safety, or at the end of a lesson as a quick quiz. How the game works: The PowerPoint computer based game can be played in teams or as a group / class activity. The objective is to reveal what is behind the numbers on the presentation, one square at a time. Each team picks a number and answers a question. (Questions and answers are provided in the worksheet). If they answer the question correctly, then they can click on a number on the PowerPoint presentation to display a portion (square) of the picture in the background. The background picture is slowly revealed. The first team to identify the background picture wins. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

All accidents / incidents in the workplace need to be reported and recorded. This is a typical template that can be used for this purpose. Learners should be able to fill out this form and understand the terminology associated with this.

This is a Finance vocabulary Crossword that is suitable for introducing key words to learners. It is a fun activity to complete individually or in teams. Answers are included. It is supplied as a pdf and a word document in case you want to edit the descriptions to suit your needs. There are 20 financial terms contained within the crossword. Word bank below: Budget Finance Debt Surplus Net Income Tax Expenses Cash ATM Borrow Broke Bitcoin Currency Interest Invest Save Receipt Withdraw Tip Refund

This is a Finance vocabulary Word Search that is suitable for introducing key words to learners. It is a fun activity to complete individually or in teams. Answers are included. It is supplied as a pdf and a word document in case you want to edit the descriptions to suit your needs. There are 20 financial terms contained within the Word Search. Word bank below: Budget Finance Debt Surplus Net Income Tax Expenses Cash ATM Borrow Broke Bitcoin Currency Interest Invest Save Receipt Withdraw Tip Refund

This resource covers Tabs, Tables, Quick Parts, Graphics, Drawing tools, Short cut keys and practice exercises. It is set out in an easy to follow format and in a Word document so that it can be easily edited if necessary to accommodate version changes. I have used this as a basis for group training for a wide range of audiences and they have really appreciated the productivity skills contained within the training manual.

This resource contains documents that are useful to use when teaching about workplace forms. They provide good examples with graphics of Accident and Hazard forms. Learners can enter in their workplace forms and also their specific workplace examples of accidents, incidents and hazards that could affect the safety of themselves and others in the workplace. The documents can be edited for specific company details. There is also a standard form that can be filled out as an activity for students.

This resource covers tips for giving effective instructions in the workplace. It contains a 3 page worksheet that provides an example using sequencing words and activities for learners to carry out including a roleplay. It also has a warm up activity that asks learners to follow instructions to complete a test. It is a fun activity that always trips up learners. They inevitably do not read the first instruction carefully enough and end up doing extra work. The resource is provided in both pdf and word document format for editing if necessary. Suitable for ESOL and workplace communications workshops.