City & Guilds Entry Level 3 in Employability Skills:
Unit 304 Effective communication Entry 3 (Y/505/4648) Credit Value: 2 GLH: 11.
Aim: To help understand what effective communication is and why it is important. Consider a range of behaviours and different types of feedback.
LO1: Understand why effective communication is important [1.1, 1.2 , 1.3 and 1.4]
LO2: Understand the difference between confident, aggressive, passive and assertive behaviour [2.1, 2.2, 2.3, 2.4 and 2.5]
LO3: Know the difference between positive and negative feedback [3.1 and 3.2].
Resource includes:
- Unit PowerPoint
- Unit Workbook
- Sample of Learner Work.
Check out my other Employability Resources:
Unit 205 Introduction in ICT Entry 2
Unit 301 Planning for progression Entry 3
Unit 306 Applying for a job Entry 3
Unit 307 Interview skills Entry 3
Unit 341 Health and safety in places of work Entry 3.
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